Privacy Policy

Thank you for shopping with us. We are fully committed to protecting your privacy.

Your privacy is important to us at Glacier Water Systems Ltd. We will only use your personal information to administer your account, provide the products and services you have requested from us, and to keep you informed about our products and services. This privacy notice explains what personal information we collect from you when you interact with our products and services, and how we use this information.

What personal data do we collect?
We need certain personal information to be able to offer you the best experience and to keep you informed of our products and services. We only keep and use data directly given by you when you purchase a product or give us information at an exhibition. This helps us make sure you receive your replacement water filters and water filter servicing in a timely manner, ensuring you have fresh, clean water.
When you place an order, we collect basic information such as your name, address, phone number, email address, and credit card information. We use this information to process and ship your order, and to contact you regarding your order and to answer any questions you may have. We may also share this information with certain suppliers, freight and shipping companies and manufacturers for the sole purpose of processing and shipping your order. We do not retain your credit / debit card details.

How do we use your personal data?
We only use your data for the purposes for which it was collected.
We use your personal data for the following purposes:

Customer support. We use your information to support you in your use of our products and services.

Customer engagement and communication. We use your information to communicate with you via email, SMS text, letter or other electronic media for instance on service-related matters, such as invoices and confirmation of appointments/servicing.

Marketing. We would like to send you information which may be of interest to you, about our products and services. You have the right at any time to stop us from contacting you for marketing related purposes.

With whom do we share your personal data?
We only share select data with external parties where it is necessary for us to do so to operate our business and provide our service (eg. processing card payments, freight companies) or if we are required to do so by law. Otherwise we’ll always ask for your consent.

Where is your personal data processed?
Your personal data is processed in our Ballymena office, Northern Ireland. We have put security measures in place to protect you against unauthorized access, loss, misuse, and alteration of your personal information that we collect. We utilize a firewall and use SSL encryption (secure certificate) to keep your information secure. We use your Internet Protocol (IP) address to identify you and possibly to gather general demographic information.
Glacier Water Systems Ltd use MailChimp, an online marketing platform operated by The Rocket Science Group LLC, a company headquartered in the State of Georgia in the United States. We used Mailchimp to send and manage email campaigns to you. Although based in the US, Mailchimp do follow the new GDPR legislation for EU based customers.

How long do we keep your personal data?
We will retain your personal information only for as long as is necessary for the purposes for which the information was collected, or as long as is required pursuant to law.

Online
On our website, we collect statistical information on the products and pages you view. We analyse that information to enhance your shopping experience with us.
Our site uses cookies to keep track of the products in your shopping cart so you don’t have to re-add them each time you visit. You do NOT have to accept cookies to browse our site. However, our shopping cart does require the acceptance of cookies in order to work properly. We never use cookies to store sensitive customer information such as names, addresses, passwords, or credit card information. If you would like to place an order on our site but object to or are unable to use cookies, please call us at 028 2589 0000 and we would be happy to assist you.
There are several “Tell a Friend” features on our site that allow you to easily share product or other valuable information with your friends. Any e-mail addresses provided to us in the use of these features are used solely to deliver that particular e-mail. They are NOT retained in our database.

If we change this Privacy Policy in whole or in part, we will inform you by posting a notice on this site. Any changes will go into effect on the date they are posted and will apply to all users.
If you have any questions or comments about our Privacy Policy, feel free to contact us.